FAQ

Categories: Updated on January 1st, 2010No Comments

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Frequently Asked Questions(FAQ) – Fashion Bop


FAQ Index List (click following FAQ tags to jump):

Why purchase from local China wholesalers? I can’t read Chinese, How to place an order?  Minimum Order| Service Fees| How to Order?| Guangzhou Local Stocks| Shipping Cost & Freight| Languages Problem| Return Policy & Problems| OEM/ODM Service| Sizes Difference & Charts| Certificate of Origin| Browse Problems| Paypal Fees| Taobao ID & Our Taobao Reputation | Wholesale Prices| Restrict Items| Exchange Rates | Free Press Release | Payment Difference | Time Zone | Official EMS Price List |Custom & Tax|Order Cancellation|Restricted Items | Tips of Anti-Scam


0.  Q:  Why purchase from local China wholesalers?  and I can’t read Chinese, How to place an order?

A:  Because local China wholesalers could offer more competitive prices with same quality products, Most of the English wholesalers online, they usually get the stocks from the local China wholesalers as well, also local wholesale market.

You don’t have to read all the Chinese actually, we already listed the categories links in English on each introduction pages (Guide pages) for each wholesaler, you only need to check out the pages carefully and browse the products categories and prices (in Chinese yuan/RMB/CNY) on their websites.    If you need basic translate help, you could use Google Translate (http://translate.google.com/).  And we also recommend you to check out our ‘How to Order‘ ‘Size Chart‘ ‘Weight Estimate‘ and ‘Payment‘ page for the details.

If you still have problems, Please Contact Us.

 

1.  Q: Why choose Fashion Bop? Why I trust you, I don’t know whether you are scammer too or not?

A: We are a professional buy agency located in Guangzhou, China, and keep you away from tons of trouble, especially dealing with many Chinese local suppliers at the same time, we could gather all the stocks up for you in one batch/shipment/package, save you much money on international shipping cost, and we could offer best discount on freight too.   With high-efficiency communication skills and better customer service, plus service fees free! We  believe that you will make the right decision.

We totally understand there is trust transition period between us, you could try us some sample orders!  And you know scammers can’t be in business for a long time,  we already in business for more than 2 years, check out our domain age! http://who.is/whois/fashion-bop.com/ ,  the register date can’t be faked.

Full time working agency based in Guangzhou city, stable service. So our business partner relationship could be as long as possible, not like those part-time website, they might just be disappeared anytime.

Do you suffer from finding the products you want in China everytime?

Most active buy agent@:  Hong kong, Macao, Taiwan, Indonesia, Malaysia, Singapore, Philippines, Thailand, Vietnam, India, Australia, Canada, USA, Europe, Latin America, Africa…

2. Q: What’s your MOQ(minimum order quantity)?

A: It depends on the site you chose,  and we have to follow their wholesale rules/guide, we usually write it in each introduction, you could check with yourselves. It’s usually 10 pcs.

 

3. Q: Do you guys charge  service fees like other agencies? If so How much?

A: No, it’s currently Free charge of Service fees! Of course there is a little condition on it, only if you let us take in full charge of your orders and also use express ways , we could offer so because we can get some commission from our own delivery company.  And we also want to build our reputation worldwide.   But if you like, you could always donate through PayPal on Payment page, or add a certain amount into the final payment of your order. We appreciate that.

Our service would be basically free if you use our international express service;  However if you use  air cargo,  sea cargo or your own forwarding companies, we would charge certain fees(operation fees),  please check this page for details: http://www.fashion-bop.com/china-shipping-cost/.

4. Q: How to place orders with you guys?

A: Please check out our “How to Order?” page, you will get the information you need. If you still have problems, Please Contact Us.

5. Q: If I were in Guangzhou, can I go to your company and get the stock directly?

A: Sorry, we are just the China wholesale agency. It depends on the suppliers you chose, if we were available on schedule, we will happy to assist you and take you to the office of that supplier, and provide guide and translation service, but we should be clear that those kinda service is not free.

6. Q: How do you deliver my orders, and how much freight?

A: We could deliver by EMS, UPS, DHL, TNT, FEDEX,  CITYLINK, DRAGON LINK, DPEX, and also Air Cargo and Sea Cargo(require minimum weight).  Anyway, larger package, cheaper unit freight.

                    

                      

                

For details please check China Shipping Cost page: http://www.fashion-bop.com/china-shipping-cost/,  we usually offer 30% to 50% off on the total freight based on original price list (EMS). Please contact us for details.

7.  Q: Does your website has any other available languages except English?

A: There is a “Translate” button under the title of each post and page, you could click it to change into your own language in the dropdown menu, if it’s not there, please contact us to add it into the list. But this is just a language plugin, usually just machine translate. (under test)

8.   Q: What if I got the wrong items or bad quality?

A: We will be very careful especially dealing more and more orders, if you received any bad quality items, we will help you to negotiate with the sellers. We don’t guarantee that we could exchange or refund from them, but we will do our best. Plus it’s not worth to just send one item back to China, because the international freight is too high. Please try to take some photos and of damaged goods, we will keep as your proof, we will credit the amount into your balance for your future orders after our confirmation.

9.   Q: What’s your OEM/ODM service?

A: OEM means that you let the suppliers manufacture those styles they already have(usually out of stock on their wholesale website), of course in large quantities, they could also offer custom-made tags;   ODM means that you got your own designs, and want the supplier to produce just for yourself, custom tags too, it also requires large quantities, like hundreds for each design.

10.   Q: Is there any difference from Chinese sizes to mine? Size charts?

A: Yes, Chinese sizes are usually different from other countries’. Please check out the following size charts(clothes & shoes), click to view full images. More size charts, please visit: http://www.fashion-bop.com/china-size-charts/

  (Clothes Size Chart)

 (Shoes Size Chart)

(How to measure?)

(Wedding Dress Size)

(Bra sizes)

11.  Q: Do you guys could apply Certificate of Origin(C.O.)? How about the charge?

A: Yes, we could apply Certificate of Origin for you, and it charges 150RMB per one(recommend it for large orders), because we got it from the Chamber of Commerce of China.  By the way, if you are from The Europe Union and order clothes or fiber products, you must get the C.O., no matter how much you order, because it’s required by the Custom, for more details, please contact your local custom.

12.   Q: What’s wrong with the navigator of your website? it’s messed up!

A: You must still use IE 5.0/6.0, right? Our site doesn’t support those old IE versions that good any more, especially our navigator bar. Please upgrade into IE 7.0/8.0 (Click here!),  or you could use other browsers like Firefox, Maxthon, Apple Safari, Google Chromeand Theworld.

13.   Q: Why you charge 3% to 6% transaction fee(paypal) since you are free fashion buyer?

A: Yes, we are free fashion buyer, our service is free. But we don’t think it’s reasonable for us to cover those transaction /cashout fees. We don’t even charge you any other fees at the first place. Your understanding will be appreciated.

14.    Q: How do I know all my Taobao items are from the same seller? How to check their reputation?

A:   You could see this taobao ID (example as below) at the  left/right top site of their store/item page, if the ID is the same, then all your items are from the same seller. Buying from the same seller will save you local freight.

Reputation grade starts from heart , diamond to crown, and crown is the best (sellers’ icon is in blue, buyers in golden).

          And by the way, our taobao buyer ID already in very good reputation with 5 gold diamonds  and growing rapidly due to your support!  And we are also VIPs to many local wholesalers & suppliers as well.  Thanks again!

15.    Q:  I can’t see the member price on some of your suppliers’ websites, what can I do?

A: Some of our suppliers’  websites,  we have to login to check out all the price. So please contact us and we will offer you our public accounts to check all the price on the website… But please don’t change any info.

16.    Q: Can you buy and deliver anything for us?

A: Yeah, almost anything,  but no weapons, meds/drugs, liquids/powder, or any other restrict items in China.

17.     Q: How come your exchange rate so low,  I find 6.7 even 6.8 on some other exchange site.?

A: Those international exchange rate sites, not that accurate… they didn’t even change for monthes when we changed already for a long time..  Please do the exchange rage according to our local ones, that will make sure of the full payment. We usually will update the exchange rate with Chinese Local Banks which over 2 weeks change.

18.    Q: Can I submit/publish something I write for myself on your site?

A: Yes, you could. We just open this section now, if you are interested, Please submit to http://blog.fashion-bop.com/ for free!  But no sexual or violent stuff, or any other non related.

 

19.    Q: What’s the difference among pure silver, 925 silver, Miao silver, Tibet silver and Thai silver?

A: Pure silver as its own meaning, 99.9% silver, very soft and easily to be oxidated;  925 silver is as its meaning too, 92.5% silver, much harder;  Miao silver usually 20%–60% silver, 90% tops;  Tibet silver 30% ;  Thai silver 99.9%.

20.   Q: Why don’t you guys do the payment like others,  1st payment & 2nd payment?

A: We know they doing this is for gaining more trust that way, but they didn’t think about the transaction fees.. It cost so much more fees to let the customers do the payment by twice. Not recommended at all. We just want to do long terms business, so you could send the payment once to save you much fees. As matter of fact, this payment tricks didn’t help at all, if they were scammers, they will scam you anyway, the real solution is finding the reliable China agency asap!

21.   Q: What’s your working time? and what’s GTM +8?

A: We working from  12:00AM — 24:00PM,  Mon-Fri,  Beijing-Guangzhou-China Time, GTM +8.   GTM +8  means Standard Time is 8 hours ahead Greenwich Mean Time.

22.   Q: How about the Custom and Tax? Do I need to pay tax?

A: We usually will help you reduce or avoid tax, like lower the invoice amount. But can’t be guaranteed. As we know, those civil packages are usually tax free, but not comercial packages(like 10kg+ would be more likely treated so). For more details, you could contact the local custom.

23.    Q: How to cancel my order if I don’t want to continue? Order Cancellation?

A: If you still didn’t pay your order, you could just leave it where it is, it’s ok.  But if you already confirmed with us and paid, so sorry we can’t cancel it anyway,  you could change your order if you want to.

24.    Q: What’s restricted items? what if we have to buy those?

A: Custom restricted items included: weapons, explosives, drugs, unidentified powder & liquids, radiomaterial, corrosive, sexual/reactionary items, historical relic, oxidizer, replicas/fake brands, etc. If you really need those like comestics, replicas/fake brands,  we may help on that, but the freight would be much higher than normal. And those absolute forbiden things like weapons, drugs, we can’t do it.

25.    Q:  What’s QQ?  and how to get an account?  is it free?

A:  QQ is the most popular instant messenger app in China, similar to ICQ.  You could sign up an account here at http://www.imqq.com for free!  and download the app here at: http://download.imqq.com/download.shtml, QQ intl is in English, so you won’t have any problems at all.

26.  Q:  How can I avoid being scammed?  any advice?

A: First we want to point out those who could be easily scammed, who want always the cheapest and save the most as possible. the scammers always like to offer you an impossible low price, and you will find hardly to resist. well, congrats, you would be the ones always close to the scammers!     Any good tips? yeah, it’s simple, always take some time to choose a reliable agency to take care of your business abroad, search their details and online reviews (Google for example); domain age check, Google pagerank check(scammers won’t cost too much time to improve these, it will take too long);  at last sample orders first before your bulk/large ones!  And the scammers would usually just got disappeared after you paid, like offline or not replying emails anymore. Hope the tips help.

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