March, 15th — World Consumer Rights Day

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World Consumer Rights Day is an annual occasion for celebration and solidarity within the international consumer movement.

More importantly it is a time for promoting the basic rights of all consumers, for demanding that those rights are respected and protected, and for protesting the market abuses and social injustices which undermine them.

World Consumer Rights Day was first observed on 15 March 1983 by International Organization of Consumers Union(IOCU), and has since become an important occasion for mobilising citizen action. The Chinese Consumers’ Association joined in 1987.

Consumer organisations around the world use materials produced by Consumers International to generate local initiatives and media coverage for their work over the coming year.

The Chinese Consumers’ Association just released the consume complaints report of 2009.  There are 7 hotspots in 636799 cases last year.

1.  Sales service complaints 66.4% ↑;

2. Flights delays, hard compensation 44.4% ↑;

3. Internet service complaints 38.9% ↑;

4. Function exaggeration of health food 22.6% ↑;

5. Prepaid cosmetology complaints 16.7% ↑;

6. Fake seeds and fertilizer 15.3% ↑;

7. Quality problem about LED screen 11.2% ↑.

This article is for all our consumer friends… Hope you never have to deal any of those problems in your lives…

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